Quick Facts
Goal: More 4.7+ star reviews with service & city keywords
Channels: Google, Yelp, Facebook, industry sites
Method: Post-job SMS/email + on-site QR
Policy: No gating or incentives where prohibited
Why Reviews Matter Now
Reviews are the most trusted proof for local buyers and a top entity signal for AI engines and Maps. A reliable pipeline of fresh, specific reviews raises visibility and conversion without raising ad spend.
What Is Review Generation?
A repeatable process that asks every happy customer for feedback on the right platform at the right time. It blends automated messages, deep links, and clear prompts that make writing a review simple.
Review Prompt Examples
• “How did we do on your AC repair in Riverside? A few words help neighbors find us.”
• “Was our team on time and professional? Mention your city and service to help others.”
• “What stood out—speed, price, or quality? Your review supports our techs.”
Review Generation Playbook
1) Automate the Ask
Trigger SMS/email right after job completion from your CRM or invoice app. Include a single deep link to the exact review profile.
2) Make It Friction-Free
Use QR cards on site. Pre-fill instructions, one-tap to open the platform, and send a friendly follow-up if needed.
3) Template Library
Short scripts for techs/office: “job done” text, next-day nudge, and reminder—human tone, never pushy.
4) Platform Coverage
Prioritize Google. Add Yelp (avoid direct “ask” phrasing), Facebook, and verticals (Angi, Healthgrades, Avvo, etc.).
5) Response Playbook
Reply to every review within 48 hours. Thank positives with specifics; for negatives, acknowledge once, offer offline resolution, and close the loop.
6) Policy-Safe & Measurable
No gating. Track volume, star average, recency, and keyword mentions by city/service to tie review growth to leads and Maps.
Sample Reviews
“Fast response and honest pricing. Heat pump repair in Anaheim done in one visit.” — Maria R.
“Our venue used their valet team in Irvine—professional, on time, zero hassle.” — Daniel K.
“Clinic was spotless and the staff explained everything. Filler consult in Riverside went great.” — Lila W.
